Customer Service Insurance - Sales (Signing Bonus)
Company: USAA
Location: Colorado Springs
Posted on: October 10, 2024
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Job Description:
Why USAA? Let's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special! It is all about learning and
growing. Our Insurance Customer Service role may be a new career
for you. There's a lot to learn, but the journey is mapped out and
USAA is willing to invest in you! Our comprehensive, fully paid
six-month training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. Our in-office development program provides the
training you need and the encouragement to create a proactive and
independent support style to service our membership. After six
months in-office, you'll have the opportunity to work off-site 2
days a week. The actual onsite days are settled between each
employee and their manager. Colorado Springs candidates must
optimally prepare for and pass the Property & Casualty (P&C)
state licensing exam before their hire date. USAA provides all
study materials for the licensing prep course and the state license
exam fees for up to three attempts. For new hires starting in
October, November, or December, we are offering a signing bonus of
$2,000. Bonuses will be paid in two equal installments of $1,000
after 45 days of employment and after one year of employment.The
Opportunity We are currently seeking dedicated customer service
professionals to work in our Colorado Springs office. Work
schedules will vary and may include some weekends. We have new
training classes starting every month. Military veterans and
spouses are highly encouraged to apply. Our Insurance Customer
Service Representatives work within defined guidelines and
framework, to provide customer service, sales, and retention
activities for one or more of USAA's Property & Casualty personal
line products. Representatives interact with our members across
multiple contact channels (i.e. inbound phone calls, email, chat,
social media, etc.) to provide adequate coverage and advice to help
ensure members' financial security. What you'll do: Facilitate the
member experience by answering phone calls, emails, and other
requests from members. Apply developing knowledge of personal lines
insurance to assist members with foundational to moderately complex
quotes, binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states. Identify, evaluate and
understand member needs and consistently provide complete and
accurate advice and solutions, including product and service
information. Provide detailed issue diagnosis while minimizing
transfers and call backs. Use available tools and resources to
support members with some assistance. Effectively operate in a
contact center environment and navigate multiple systems/programs
while maintaining an engaging member interaction that occurs across
multiple channels. Maintain required Property & Casualty licenses
and state registrations. Ensure risks associated with business
activities are effectively identified, measured, monitored, and
controlled in accordance with risk and compliance policies and
procedures. What you have: High School Diploma or GED equivalent
Ability to provide exceptional customer service for our members by
communicating clearly and professionally by phone, and email to
process information related to insurance products Successfully
acquire Property & Casualty license before date of hire and
successfully complete state registrations within 90 days of hire.
(USAA provides licensing prep course, licenses and state exam fees
up to three attempts.) What sets you apart: 1 year of customer
contact experience in a needs-based sales environment US military
experience through military service or a military spouse/domestic
partner Prior experience in a fast-paced contact center environment
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Training Schedule: Monday -
Friday 8hr shift within the hours of 9:30am - 6:00pm USAA provides
support to our members 7 days a week. After training, you will be
assigned either a 4 day or 5 day work schedule which includes
weekends. Work schedules are assigned based on business need to
ensure adequate coverage for our members. Work Schedule: All work
schedules for this role are 40 hours per week and will have both
weekday and weekend hours. Work Schedule shifts will depend on
business need. What we offer: Compensation: USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market data of the position. The hiring
range for this position is: $46,400 - $48,900. Employees may be
eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals. For more details
on our outstanding benefits, please visit our benefits page on
USAAjobs.com. Relocation assistance is not available for this
position. Applications for this position are accepted on an ongoing
basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day
they view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. --s-p-m1-- By applying, you consent to your
information being transmitted by Monster to the Employer, as data
controller, through the Employer's data processor SonicJobs. See
USAA Privacy Policy at https://www.usaa.com/privacy/ and SonicJobs
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Keywords: USAA, Littleton , Customer Service Insurance - Sales (Signing Bonus), Sales , Colorado Springs, Colorado
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