Interim Operations Leader

Company: Alpine Maids LLC
Location: Denver
Posted on: April 22, 2025

Job Description:

Interim Operations LeaderLocation: 2020 S. Oneida St. Denver, CO 80224. This is largely an in-person role, but remote work is available from time to time.Hours: M-F 7am - 3pm-ish. No nights or weekends!Reports to: IntegratorAre you a natural problem-solver who thrives in fast-paced environments? Do you love leading teams and making operations run like a well-oiled machine? If so, Alpine Maids wants YOU to be our Operations Leader!About the RoleAs our Operations Leader, you're the glue that holds our daily operations together. Think of it as firefighting-but with fewer hoses and more strategy. Your mission? Prevent problems before they become fires and create a stress-free, high-performing work environment for our team.You'll be leading 4-8 direct reports (including field supervisors and office team members) and overseeing 40+ maids, ensuring they are supported and set up for success. You'll also work closely with our admin, customer service, and field supervisors to ensure everything runs smoothly-from scheduling to client experience to employee retention.What You'll Be DoingLeadership & Team Development

• Lead, manage, and hold your team accountable (LMA).
• Champion Alpine Maids' Vision and Core Values in every interaction.
• Conduct weekly one-on-one check-ins with direct reports.
• Develop clear expectations, training, and mentorship programs.
• Apply policy fairly and consistently while making decisions based on both individual well-being and business needs.
• Help employees determine if this role is the right long-term fit, guiding those who would be happier elsewhere toward their next step.
• Work with leadership to set quarterly and annual goals to achieve company vision.Operations & Field Support
  • Oversee maid operations, scheduling, and client satisfaction.
  • Work with scheduling & dispatch to optimize efficiency and reduce last-minute disruptions.
  • Lead daily meetings with maids to set expectations and foster teamwork.
  • Identify and fix operational bottlenecks.
  • Ensure high-quality service delivery in partnership with field supervisors.Client Happiness & Customer Support
    • Work with our Customer Service Rep to manage client feedback & escalations.
    • Build client relationships that last through proactive communication and problem-solving.
    • Keep scheduling consistent and predictable for both clients and maids.Performance & Growth Metrics
      • Track and analyze KPIs using Excel, ChatGPT, BloomGrowth, and Maid Central.
      • Ensure 90% of maids meet their goals while keeping turnover below 67% annually.
      • Support recruitment efforts to hire and retain top talent.
      • Work with leadership to optimize payroll and revenue balance.Compliance & Safety
        • Ensure workplace safety and compliance with company policies.
        • Report incidents to Work Comp insurance & maintain OSHA compliance.
        • Implement preventative measures to reduce workplace incidents.What We're Looking For
          • 3 years experience supervising people.
          • Strong leadership experience in operations, logistics, or service industries.
          • A people-first mindset-you care about individual success while making decisions that benefit the company as a whole.
          • Ability to solve problems quickly and navigate tough conversations with fairness and empathy.
          • Experience managing multiple priorities in a fast-paced environment.
          • A data-driven approach-you rely on numbers and performance metrics to guide decisions.
          • Strong communication skills with the ability to motivate and coach teams.
          • Bonus: Experience in home services, cleaning, or hospitality is a plus.Why Join Alpine Maids?
            • Make a Real Impact: You'll have the authority to make decisions that improve the company and the lives of our clients and employees.
            • Growth & Leadership Development: We have a vision of elevating what it means to be a maid which has gotten us recognition on the INC 5000 fastest growing companies list. This role is a launchpad for further leadership opportunities.
            • Work-Life Balance: Regular business hours-no nights or weekends.
            • Comprehensive Benefits: Competitive salary, PTO, health/dental/vision insurance, 401(k), and more.
            • Supportive Team Culture: Work with a leadership team that values both performance and people.What We Offer?
              • $60,000/yr
              • Health, dental and vision: 50% match and 35% for dependents
              • 80 hours PTO, 48 hours sick leave
              • Weekly paychecks
              • Fully vested 401k w/ match
              • Training at full pay & fuel reimbursement ($0.70/mile!)
              • $5000/yr in bonus potential
              • Listen to music / a podcast while you clean
              • Leadership training
              • Two raises per year
              • Regular daytime hours - no nights and weekends!
              • Weekly pay
              • Tips
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Keywords: Alpine Maids LLC, Littleton , Interim Operations Leader, Other , Denver, Colorado