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Call Center Lead

Company: VirtualVocations
Location: Colorado Springs
Posted on: October 30, 2024

Job Description:

A company is looking for a Call Center Lead to provide guidance and support to lower-level Call Center Assistants.



Key Responsibilities

Respond to routine and non-routine telephone inquiries about the company and its services
Use a computer system to track calls and enter information regarding the nature of the call
Train lower-level Call Center Assistants and assist in developing procedures


Required Qualifications

High school diploma or equivalent
Typically 3+ years of relevant work experience
Thorough knowledge of established procedures and reference documents
Demonstrated keyboard and basic data entry skills

Keywords: VirtualVocations, Littleton , Call Center Lead, Other , Colorado Springs, Colorado

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