Intermediate Insurance Representative (Signing Bonus)
Company: USAA
Location: Colorado Springs
Posted on: October 10, 2024
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Job Description:
Why USAA? Let's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special! It is all about learning and
growing. Our Licensed Insurance Customer Service role may be a new
career for you. There's a lot to learn, but the journey is mapped
out and USAA is willing to invest in you! Our comprehensive, fully
paid six-month training program includes all training materials,
class discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. We also pay for all licensing costs! Our in-office
development program provides you the training you need on USAA
products and the encouragement to create a proactive and
independent support style to service our membership. After six
months in-office, you'll have the opportunity to work off-site 2
days a week. The actual onsite days are settled between each
employee and their manager. For new hires starting in August,
September, October or November 2024 we are offering a signing bonus
of $2,000--to be paid in one installment.The Opportunity We are
currently seeking dedicated Property & Casualty (P&C) active
producer/agents with an ACTIVE P&C producer agent license for
future insurance customer service opportunities in 2024. [This
schedule will require working evenings up to 8pm Local Time to
include a permanent Saturday or Sunday. These roles include a shift
differential of 15% for hours worked after 6:00pm Local Time and
any hours worked on Saturday or Sunday.] We have new training
classes starting every month. As a Licensed Insurance Customer
Service Representative, you'll work within defined guidelines to
provide customer service, sales, and retention activities for one
or more of USAA's Property & Casualty personal line products. You
will interact with our members across multiple contact channels
(i.e. inbound phone calls, email, chat, social media, etc.) to
provide adequate coverage and advice to help ensure members'
financial security. What you'll do: Facilitate the member
experience by answering phone calls, emails, and other requests
from members. Apply developing knowledge of personal lines
insurance to assist members with foundational to moderately complex
quotes, binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Also, maintain respective
trailing documents for all states. Identify, assess and understand
member needs and consistently provide complete and accurate advice
and solutions for insurance products and services. Provide detailed
issue diagnosis while minimizing transfers, escalations and call
backs. Efficiently operate in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels. Maintain
required Property & Casualty (P&C) licenses and state
registrations. Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures. What
you have: High School Diploma or GED equivalent 1 year of customer
service experience in insurance, financial services and/or relevant
direct customer service and/or sales experience Acquire Property &
Casualty (P&C) licenses and state registrations within 90 days
of hire Ability to prioritize and multi-task while navigating
through multiple business applications What sets you apart: Current
active personal lines or property and casualty license in your
current state of residence/or state of hire US military experience
through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment What we
offer: Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The hiring range for
this position is: $46,370 - $50,300. Employees may be eligible for
pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals. For more details on our outstanding
benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. --s-p-m1-- By applying, you consent to your
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controller, through the Employer's data processor SonicJobs. See
USAA Privacy Policy at https://www.usaa.com/privacy/ and SonicJobs
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Keywords: USAA, Littleton , Intermediate Insurance Representative (Signing Bonus), Other , Colorado Springs, Colorado
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