Inside Property Adjuster Specialist
Company: USAA
Location: Colorado Springs
Posted on: October 7, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityAs a dedicated Property Adjuster
Specialist, you will work within established guidelines and
framework to investigate, evaluate, negotiate, and settle complex
property insurance claims presented by or against our members. You
will confirm and analyze coverage, recognize liability exposure and
negotiate equitable settlements in compliance with all state
regulatory requirements. The ideal candidate will possess strong
virtual estimating skills for complex Condo claims, determine
liability, litigation, and reconcile estimates while working in a
telephone concentrated environment without physical inspection of
loss.This hybrid role requires an individual to be in the office 3
days per week. This position can be based in one of the following
locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO,
Chesapeake, VA or Tampa, FL. Typical work schedules are Monday to
Friday between the hours of 7am- 6:30pm CST and may include some
weekends. The Inside Property Adjuster Specialist role is a call
center environment with a high volume of calls. This is an hourly,
non-exempt position with paid overtime available. We have new
training classes starting every month. Relocation assistance is not
available for this position.What you'll do:
- Proactively manages assigned claims caseload comprised of
complex damages that require commensurate knowledge and
understanding of claims coverage including potential legal
liability.
- Partners with vendors and internal business partners to
facilitate complex claims resolution. May also involve external
regulatory coordination to ensure appropriate documentation and
compliance.
- Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources. May identify and resolve potential discrepancies and
identifies subrogation potential resulting from unusual
characteristics.
- Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate. Determines coverage through analyzing information
involving complex policy terms and contingencies.
- Determines and negotiates complex claims settlement within
authority limits. Develops recommendations and collaborates with
management for determining settlement amounts outside of authority
limits and accurately manages claims outcomes.
- Maintains accurate, thorough, and current claim file
documentation throughout the claims process.
- Advance knowledge of estimating technology platforms and
virtual inspection tools. Utilizes platforms and tools to prepare
claims estimates to manage complex property insurance claims.
- Supports workload surges and catastrophe (CAT) response
operations as needed, including mandatory on-call dates and
potential evening, weekend, and/or holiday work outside normal work
hours.
- May be assigned CAT deployment travel with minimal notice
during designated CATs.
- Works various types of claims, including ones of higher
complexity, and may be assigned additional work outside normal
duties as needed.
- Works independently solving complex problems with minimal
guidance; acts as a resource for colleagues with less
experience.
- Adjusts complex claims with attorney involvement.
- Recognizes and addresses jurisdictional challenges such as
applicable legislation and construction considerations.
- May require travel to resolve claims, attend training, and
conduct in-person inspections.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or General Equivalency Diploma.
- 2 years of relevant property claims adjusting experience of
moderate complexity losses that includes writing estimates,
involving dwelling and structural damages.
- Advanced knowledge of estimating losses using Xactimate or
similar tools and platforms.
- Proficient knowledge of residential construction.
- Proficient knowledge of property claims contracts and
interpretation of case law and state laws and regulations.
- Proficient negotiation, investigation, communication, and
conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking,
and problem-solving skills.
- Ability to travel 50-75% of the year (local & non-local) and/or
work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license
within 90 days and 3 attempts.
- Successful completion of a job-related assessment may be
required.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Experience desk adjusting property claims involving DWG, APS
and ALE using virtual technologies such as ClaimsXperience, Hover,
or Eagleview
- 1 yr experience handling complex Condo, litigation, and
liability claims
- Insurance industry designations such as AINS, CPCU, AIC, SCLA
(or actively pursuing)
- Xactimate Level 1 and/or Level 2 certification
- Currently hold an active Adjuster License
- Bachelor's degree
- Experience in a call center environmentThe above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.What we offer:Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. The salary range for this
position is: $67,220 - $121,000.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Littleton , Inside Property Adjuster Specialist, Other , Colorado Springs, Colorado
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