Customer Service Coordinator
Company: Penske
Location: Colorado Springs
Posted on: October 11, 2024
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Job Description:
Work Location: 2255 Cygnet Heights Colorado Springs, CO 80916
Position Summary: A Penske Customer Service Coordinator is focused
on working with customers to schedule preventative maintenance
requests, coordinate outside repairs, plan and manage the shop work
plan. Click below to see what makes Penske great!
https://www.youtube.com/watch?v=2gNxP04N06o Schedule: Mon - Friday;
8:00AM - 5:30PM Major Responsibilities: • Develop daily and weekly
workforce plans by factoring customer needs, estimated unscheduled
repairs, available parts, technician skill sets and work hours to
maximize customer service and productivity. • Communicate with
customers as needed for maintenance updates including changes to
schedule or work, billing concerns, or to resolve service issues. •
Assure that all Penske Rental units are maintained and prepared for
customers • Ensure parts are available for scheduled work • Hold
vendors accountable for quality and adherence to schedule for
outside work • Provide customer service, assuring customers are
satisfied and will return for additional business. • Maintain shop
productivity by optimizing the work plan • Coordinate with district
billing clerks as necessary • Other projects and tasks as assigned
by supervisor Why is Penske for you? We take pride in offering a
competitive wage and great benefits. This position, at this
location, offers a shift differential of $3/hour for second shift
(starting after 11am) Penske offers several training and
development opportunities, so you can grow your career!
Qualifications: • 2 years of customer service experience required •
At least 1 year of hands on mechanical experience required • 2
years of supervisory experience preferred • At least 2 years of
service department administration preferred • High School diploma
or equivalent required • Associates Degree, Technical School
Degree, or Bachelors Degree preferred • ASE certification preferred
• Prior experience with service scheduling programs and diagnostic
programs preferred • The associate will be required to understand
and comply with specific instructions, guidelines, rules,
regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT,
OSHA, and all Penske safety and maintenance policies; including but
not limited to the correct selection and use of appropriate tools,
PPE, machine guarding, and established best safety practice. •
Regular, predictable, full attendance is an essential function of
the job • Willingness to travel as necessary, work the required
schedule, work at the specific location required, complete Penske
employment application, submit to a background investigation (to
include past employment, education, and criminal history) and drug
screening are required. Physical Requirements: The physical and
mental demands described here are representative of those that must
be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. • While performing the duties of this job, the associate
will be required to move frequently, stand, walk, climb, bend, and
sit for extended length of time throughout their scheduled working
period. • The associate is required to use their hands on a routine
and daily basis to grasp, reach, touch, handle, feel, and/or
otherwise operate required tools or controls. • The associate must
be able to work safely at heights using applicable ladders and
elevated working platforms. • The associate must be able to safely
work in all weather conditions. • Given the frequent movement of
large trucks through the workplace, the associate must be able to
see and hear in order to safely navigate the work environment. •
The associate must be able to regularly lift and/or move up to
50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer. Pay : $25/hour -$27/hour;
depending on experience. Benefits: https://penske.jobs/benefits/
Open Date: 9/10/24 Close Date: 9/20/24 Failure to submit a complete
and timely application may result in the rejection of your
application. About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global
transportation provider that delivers essential and innovative
transportation, logistics and technology services to help companies
and people move forward. With headquarters in Reading, PA, Penske
and its associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Vehicle Maintenance Management/Supervisors Job Family:
Common Address: 2255 Cygnet Heights Primary Location:
US-CO-Colorado Springs Employer: Penske Truck Leasing Co., L.P. Req
ID: 2410746 Date posted: 10/02/2024
Keywords: Penske, Littleton , Customer Service Coordinator, Hospitality & Tourism , Colorado Springs, Colorado
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here to apply!
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