General Manager Full Time-GMB-203110
Company: Extended Stay America
Location: Longmont
Posted on: October 14, 2024
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Job Description:
POSITION PURPOSE AND SUMMARY
Oversees, directs and manages property operations of a single
property to assure optimum performance and continual improvement in
the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH,
Making it Right, Stop the Leaks and Safewatch). Coordinates,
directs and manages the staff and everyday hotel operations to
achieve profitability, guest satisfaction and efficiency while
maintaining standards set by the company assuring 100% guest
satisfaction.
Watch A Day in the Life video for a General Manager
MAJOR / KEY JOB DUTIES
Ensure associates at the property are driving the Company
initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and
Stop the Leaks)
Demonstrates and promotes a 100% commitment to providing the best
possible experience for our guests and employees
Responsible for maximizing revenues and flow through to GOP to meet
or exceed budgeted EBITDA
Manage labor standards and property level expenses to achieve
maximum flow-through to the bottom line profit
Monitors collection of in-house guest balances and direct bill
receivables, commission payments by vendors, and issuance of refund
checks
Participates and monitors monthly inventory of supplies and
equipment. Ensures purchases made are within budget and by approved
vendors
Works with the District Manager and Regional Director of Field
Sales to manage all sales activities of the property and meet
revenue objectives. Activities include setting goals, completing
competitive surveys, taking reservations and compiling reports
Identifies and seeks out potential business in local market.
Maintains relationships with local companies and key people to
increase the company's visibility within the local market
Promotes 100% guest satisfaction throughout property. Instills the
100% guest satisfaction objective to AGM and hourly associates
Ensures that all guest related issues are resolved in a manner
consistent with the company's goals and objectives
Recruits qualified applicants. Trains employees in accordance with
company standards
Communicates all policies and procedures to entire staff. Conducts
regular meetings to provide various information including company
communications, policy reviews, local property activities, goals,
etc
Inspects and documents repairs and cleanliness of property with AGM
to ensure optimum upkeep and repair, room cleanliness and overall
property appearance
Work to build solid client relationships in the District and with
Managers and staff at each assigned hotel
Upholds and Enforces ESH standards and policy compliance at the
hotel level.
OTHER DUTIES
Adheres to federal, state and local laws employment related laws
and regulations
Performs duties in all aspects of hotel operations whenever
needed
Directly manages an Assistant General Manager who supervises a
total of 8 to 10 employees on the Property. Is responsible for the
overall direction, coordination, and evaluation of this unit
Actively reviews and monitors the Social Media websites to ensure
timely and appropriate responses to postings.
BENEFITS
Compensation
Pay Ranges
Pay range information for the position you are applying for is
below. Disclaimer: Compensation may vary based on role, level,
experience, length of time in a position, and location. Candidates
are not guaranteed to be at the high or low end of the compensation
ranges presented. The Company complies with applicable federal,
state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
General Manager GMB- $53,000 - $76,000 Annually
MINIMUM QUALIFICATIONS
Minimum three years related hospitality management experience
required; 4-year degree highly preferred
PREFERRED QUALIFICATIONS
Basic knowledge of computers and software including ability to use
e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize
multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee frequently
works in outside weather conditions and is frequently exposed to
wet and/or humid conditions. The employee occasionally works near
moving mechanical parts and is occasionally exposed to fumes or
airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
The employee is frequently required to travel within the local
community. Infrequent travel from one city to another is required
which may necessitate air travel.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Ability to read and speak the English language and comprehend
simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
organization
Ability to effectively communicate professionally with guests,
associates, supervisors, and others as required for optimum
operation of the property
Conversational Spanish would be beneficial
Keywords: Extended Stay America, Littleton , General Manager Full Time-GMB-203110, Executive , Longmont, Colorado
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