Senior Director, Operations

Company: Jones Lang LaSalle Incorporated
Location: Denver
Posted on: April 14, 2025

Job Description:

Senior Director, Operations page is loadedSenior Director, OperationsSolicitar remote type On-site locations Denver, CO time type Full time posted on Publicado hace 2 d--as job requisition id REQ421449JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.How We support the Whole You:We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company HolidaysLocation: Denver, CO in office 5 days a weekWhat this job involves: The Sr. Director of Operations serves as a business partner and leader to the local Leasing business in JLL's Rocky Mountain Region (RMR). The position is located in Denver and also supports the Salt Lake City corporate office. The position will partner closely with the local Broker Leads, with specific oversight of the Operation Director and Sales Coordinators. This role reports to the Executive Director of Operations for the West and partners with other Sr. Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm's operational efficiency.We are seeking an experienced and strategic Senior Operations Director to lead and optimize the operational aspects of our Leasing business line. The successful candidate will play a crucial role in driving operational excellence, implementing best practices, and enhancing the overall efficiency of our brokerage services. This position will drive the development and execution of annual business plans and strategic initiatives helping to grow the business year over year. They will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.Key responsibilitiesStrategic Planning and Execution:
  • Develop and implement strategic initiatives aligned with JLL's brokerage business goals
  • Collaborate with senior leadership to set and achieve long-term objectives
  • Identify opportunities for operational improvements and growthOperational Management:
    • Oversee day-to-day operations of the brokerage business line
    • Optimize processes to enhance productivity and service quality
    • Implement and maintain operational policies and proceduresPerformance Management:
      • Establish key performance indicators (KPIs) and monitor progress
      • Analyze operational data to identify trends and areas for improvement
      • Establish broker business plans and track against progress
      • Develop and implement strategies to enhance operational efficiencyTeam Leadership:
        • Lead, mentor, and develop a high-performing operations and brokerage team
        • Work with leadership and recruiting/HR for hiring and onboarding of new team members
        • Identify learning opportunities and provide training as needed
        • Ensure alignment between Marketing, Research, Sales Enablement and Sales Coordinators to provide best in class support to brokers
        • Responsible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiatives
        • Manage marginal performersTechnology and Innovation:
          • Drive adoption and utilization of firm's sales enablement, business development and technology platforms
          • Identify and implement innovative solutions to enhance service delivery
          • Stay abreast of industry trends and best practicesFinancial Management:
            • Manage operational budgets and resources effectively
            • Identify cost-saving opportunities without compromising service quality
            • Contribute to financial planning and forecasting processes
            • Partner with Finance to ensure complete, accurate and timely reporting
            • Meet KPI metrics and margin targets
            • Ensure AR over 60 days
            • Closed transaction processing and invoicing
            • Ensure regular review/updates of pipeline (WIP)
            • Ensure compliance with Firm's, region and or local market specific policies, including expense policies and pre-approval requirementsRisk Management and Compliance:
              • Ensure compliance with relevant regulations and industry standards
              • Develop and maintain risk management strategies
              • Track and update all salesperson/broker and all corporate business licenses
              • Collaborate with legal and compliance teams to address potential issuesClient Relationship Management:
                • Ensure high levels of client satisfaction through operational excellence
                • Address and resolve complex operational issues that impact client relationships
                • Contribute to business development initiatives when neededInterested? An ideal candidate would need to have the following qualifications:Required
                  • 10+ years of progressive experience in operations management, preferably in the real estate, brokerage, professional services or sales industry
                  • Bachelor's degree in Business Administration, Real Estate, or related field preferred or MBA
                  • Strong background and work experience in Finance, P&L / budget oversight
                  • Proven track record of leading and optimizing complex operations
                  • Demonstrated leadership ability with collaborative management style
                  • Critical thinker with high emotional intelligence and strong conflict management ability
                  • Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate
                  • Proven experience developing high performance teams; high employee engagement and effective delegator
                  • Excellent project management ability; solution oriented, organized and resourceful
                  • Demonstrated commitment to high professional ethical standards and confidentiality
                  • Maintain required competencies around all required software including, but not limited to, Microsoft Office suite, OneDrive/SharePoint, LeasingOS, Dealio, CoStar, Blackbird, CRM, and others, as required
                  • Comfortable working in a fast-paced sales environment
                  • Travel required (approximately 10-25%)If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.Estimated total compensation for this position:130,000.00 - 150,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:On-site -Denver, COIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
                    • 401(k) plan with matching company contributions
                    • Comprehensive Medical, Dental & Vision Care
                    • Paid parental leave at 100% of salary
                    • Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.
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Keywords: Jones Lang LaSalle Incorporated, Littleton , Senior Director, Operations, Accounting, Auditing , Denver, Colorado